RETURN POLICY
Ouvarex Return Policy
General Return Conditions
We offer the option to return items within 30 days of receiving your order. After this period, no refund or exchange can be processed.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Return Processing Fees
There are no restocking fees.
How to Return an Item
- Contact our customer service team at contact@ouvarex.com to start your return request.
- Please include your order number and the reason for your return.
- Once your request is validated, we will provide you with return instructions within 1–2 business days.
Return Shipping Costs and Responsibility
- Wrong or Damaged Item: if your item arrives damaged, defective, or if we sent the wrong item, we will cover the return shipping cost at no charge to you.
- Changed Your Mind: you're welcome to return an unused item within 30 days; in this case, return shipping costs are your responsibility. Shipment of the return parcel is your responsibility, and we cannot guarantee its receipt by our team. If the value of the returned product exceeds £50, we recommend using a tracked and/or insured shipping method.
Items Not Eligible for Return
The following items cannot be returned:
- Gift cards
- Items that have been visibly damaged or excessively used after delivery
Refunds and Exchanges
Conditions for Accepting a Refund or Exchange
- Any return request made after 30 days following receipt of the order will not be accepted.
- If defects or damage are found on a returned item without prior proof (photos or videos) provided in advance, the refund or exchange request will automatically be declined.
- The item must be returned in its original packaging. Returns containing stained or marked items will not be exchanged or refunded.
Refund Processing
Once your returned item is received and inspected, we will send you an email to confirm receipt and validate or decline the refund.
If approved, your refund will be issued to your original payment method within 7 business days (this may vary depending on your bank or payment provider).
Late or Missing Refunds
If you haven't received your refund within the stated timeframe:
- Check your bank statement again.
- Contact your card issuer — it may take some time before your refund is officially posted.
- Contact your bank.
- If you've done all of this and still haven't received your refund, contact us at contact@ouvarex.com.
Exchanges
Items that are defective or damaged on delivery can be replaced. To confirm the damage occurred before you received the item, we may ask for a photo of the product in its original packaging, with the shipping label and delivery information visible.
If you need an exchange, please contact us at contact@ouvarex.com.
Your Legal Rights
As a UK consumer, you're also protected under the Consumer Rights Act 2015, which entitles you to goods that are of satisfactory quality, fit for purpose, and as described. This is in addition to, and does not affect, the rights set out in this policy.
Ouvarex LLC Email: contact@ouvarex.com Phone: +1 (307) 381-3349 Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (UK time) We aim to respond to your email within 1–2 business days.
Last updated: 19 July 2026